Before sending your file please make sure you have read our information on Setting Up Your File.



By Email
You can email files up to 10 meg to . 
Please include the following information when emailing your file:

  1. Your Name
  2. Your Contact Number(s)
  3. Details of your order including qty, size, paper type, finishing options. If you are unsure of what is the best paper/finishing options for your order please call or email us and we can discuss the options in more detail with you.
  4. When you would like your order completed by
  5. If you require delivery and if so the delivery address.

By Post
You can post a CD / DVD / USB Stick / SD Card to:
Kookaburra Big Picture
20 French Street
Coburg North VIC 3058

Please note: We are not responsible for returning your media. Once your job has been completed we dispose of any supplied media.

If you would like us to download files from your FTP server please supply the host name, username and password. 
Please indicate clearly what files/folders we need to download.
 Alternatively please provide a direct http link to the file.

There are many websites out there that allow you to send large files via the internet. You Send It is one of the more popular ones. 
You can send up to 100mb files for free. Please send any jobs to

You are free to send your file using any method, however we do strongly recommend attaching any file under 10mb to your initial email to us.

What Happens Next
Once you have sent your file, we normally respond back quite quickly just to let you know that we have received your file. If for any reason you do not receive any confirmation within 3 hours of uploading your file please email in the first instance to 
 and then in the second instance call 03 9350 3540.

Naturally if your job is very urgent and you cannot wait for a response please feel free to call us to confirm receipt of your file.