PAYMENT

 

If you are a non-account customer then our payment terms are ‘Payment with Order’. You can pay using the following methods:

Credit / Debit Card
This is the quickest method to process your order.
Visa, MasterCard are accepted via phone or over the counter.
Direct Bank Transfer
If you would like to pay via Direct Bank Transfer please use the following details :
Account Name: Merlynston Pty Ltd
Bank: Westpac
BSB No: 033183
Account Number: 245027

Please quote an invoice number as reference.

Your order will only be processed once your Direct Debit has been received into our account which could take anything from a few hours if you are a Westpac customer otherwise 3-5 days.
Account Customers
If you are an account customer then you do not need to complete your payment at the time of ordering. We will send an invoice to your accounts department after your order has been completed. The invoice will be payable within the time period agreed at the time of setting up your account.

Account customers must email / fax over a physical purchase order to 03 9350 2868 or Kooka@bigpond.net.au at the time of ordering to avoid delays.

If you would like to create an account with us Email us to find out how!

DELIVERY

 

You are always welcome to collect your job from us. However, If you would like your job delivered please let us know at the time of ordering.

The price of delivery will depend on which delivery method we use and this will depend on the physical size and weight of your order and how you also want it sent

Below is a list of the delivery methods we use.

Australia Post
This can be around 2-3 days delivery. All Australia Post Special Deliveries are insured. In the event of any damages or claims you must liaise with them directly as once goods leave our premises we cannot be responsible for any physical damages or delays to your goods.

Same day Courier
In some cases, when your delivery is urgent or the physical size of your order is very large it is more economical for our designated couriers to deliver the goods in person. This may include an extra cost for urgent delivery.
Overnight Courier
If you have ordered large / heavy / bulky items we will use a carrier like DHL, UPS, Fed Express for delivery. The price for the delivery will depend on the final size and weight which can only be determined after your goods have been produced and packaged securely for overnight delivery.

Remember, you can always arrange for goods to be collected from our premises in North Coburg. 
We are open from 9am – 5pm Monday – Friday.